CandyFX Privacy Policy

Last Updated: 3/1/2026

CandyFX (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the CandyFX website, plugins, and related services (the “Service”).

By using the Service, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide when creating an account or purchasing software. This may include your name, email address, billing address, and payment information processed by third-party payment providers. CandyFX does not store full credit card numbers.

We may also automatically collect technical information when you use the Service, including your IP address, device type, operating system, DAW type, plugin version, and activation information. This information helps us provide updates and prevent piracy.

We may collect anonymous usage data such as plugin activation events, error reports, and software performance metrics. This information is used to improve the Service.

How We Use Your Information

CandyFX uses collected information to provide plugin downloads and updates, process purchases and subscriptions, deliver customer support, improve software performance, prevent fraud and piracy, and send product updates and important notifications.

We do not sell your personal data.

Third-Party Services

CandyFX may use trusted third-party services such as payment processors, analytics providers, email delivery services, and cloud hosting providers. These services only receive the information necessary to perform their functions.

Cookies and Tracking Technologies

CandyFX may use cookies or similar technologies to maintain user sessions, analyze website usage, and improve user experience.

Users may disable cookies in their browser settings.

Data Retention

CandyFX retains personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

GDPR Rights (European Users)

If you are located in the European Economic Area, you have the right to access your personal data, request correction of inaccurate data, request deletion of your data, restrict or object to processing, and request data portability.

To exercise these rights, contact us at CS@candyfx.com.

California Privacy Rights (CCPA)

California residents have the right to request disclosure of collected personal information, request deletion of personal information, and opt out of data sales.

CandyFX does not sell personal data.

Data Security

CandyFX implements reasonable administrative and technical safeguards to protect personal information. However, no method of internet transmission is completely secure.

Children's Privacy

CandyFX services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.

International Data Transfers

CandyFX may process and store information in the United States or other jurisdictions where our service providers operate. By using the Service, you consent to these transfers.

Changes to This Privacy Policy

CandyFX may update this Privacy Policy periodically. Changes will be posted with a revised “Last Updated” date. Continued use of the Service constitutes acceptance of the revised policy.

Contact Information

CS@candyfx.com